Delivery & Shipping

We deliver to over 100 countries around the world, and offer different shipping options to meet your needs – as listed below:

London Premier Zone 1
£10
Same Day

London Premier Zone 2
£15
Same Day

London Premier Zone 3
£30
Same Day

UK
Next Day
£10

US
FedEx International Priority
From £20
1-3 Days

Europe
FedEx International Priority
from £29
1-3 Days

Rest of the World
FedEx International Priority
from £39
2-5 Days

FedEx Priority orders will be delivered from 9am-5pm Monday to Friday and will require a signature upon receipt. As we are unable to redirect orders once your items have been dispatched, please ensure you provide a suitable shipping address for the specified delivery times.

London Premier orders are delivered between 11am – 6.30pm Monday to Friday. Same day delivery is only guaranteed for orders that have been verified and processed by 3pm on weekdays. Orders processed after this time will be delivered the following day. London Premier Service works by the boundaries of the London Underground zones 1, 2 and 3.

Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

We will aim to dispatch the goods ordered as soon as possible after we have verified the availability of goods, your billing address and all the card fraud checks have been cleared. If your order has not been delivered within the timeframe specified at point of your confirmation email, we will aim to rectify the situation as quickly as practically possible.

Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will also make sure we inform you as soon as possible if any products you ordered turn out to be unavailable.

2.2. Passing of property and risk
Entitlement to the products is passed to you on the date we receive full payment for the products ordered. Legal ownership of the items will immediately revert to Maria Grachvogel if we refund any such payment to you. Once a product has been delivered to and received by you, all risk of damage to, or loss of the product shall pass to you.
Liability of returned goods shall remain with you until we receive them.

3.2.1. Tax, Customs and Duty
All prices indicated for UK and EC customers on our site are inclusive of UK Value Added Tax (VAT), currently set at 17.5%. Changes in VAT will be taken into account and may alter prices shown online for UK and EC customers. All prices indicated for Rest of World customers on our site are exclusive of UK Value Added Tax (VAT).

All countries are shipped to on a DDU (Delivery Duty Unpaid) basis, meaning product prices are displayed exclusive of all import duties, customs and local sales tax levied by the delivery destination country. As the recipient, you will be liable for all import duties, customs and local sales taxes imposed by the country being shipped to, payment on these is necessary in order to release your order from customs on arrival. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay.

If you are buying from outside the UK, you may also incur duties levied by the jurisdiction to which you have specified delivery. Delivery charges are calculated according to the size, weight and destination of your order. The exact delivery charges for your specific order will be listed at the end of the online checkout process before you submit your order.

Returns
At Maria Grachvogel we are committed to ensuring the highest level of service.
Whilst hoping that you are delighted with your order, if you are not perfectly satisfied with your goods we will gladly offer you a full refund. We must however stress that in order to receive a refund, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging.

Please note: goods purchased online can only be accepted as returns via our Online Boutique and will not be refunded at our boutique or any of our worldwide stockists. All returns, whether for products sold at full price or sale price, must be arranged through our website.
Maria Grachvogel proudly offers a free returns service with FedEx Express within the UK. Payment for returns from outside of the UK the responsibility of the customer.

All Returns Requests are required to be initiated within 7 days of receipt of your order. We recommend that you ensure all the items you wish to return are included in one return delivery. Subsequent returns for the same order will be accepted, however the shipping charges will be the responsibility of the customer. Please note, upon receipt of your Returns Number, you will have 3 days to dispatch your returns shipment.

FedEx will guarantee that the package arrives safely and on time. Therefore only returns sent using our chosen courier company FedEx will be accepted. Goods returned by any other means such as standard post or other courier services are not advised as Maria Grachvogel cannot be liable for any loss or damage to such deliveries.

5.1. Making a Return
Note that our returns process differs slightly depending on where you live. Please take a moment to read up.

5.1.1 UK residents
Returns requests are completed online so please take a moment to log in to your personal Maria Grachvogel online account. If you wish to return any goods, please initiate your online request within 7 days of receipt of your order. Please select Return Items to be taken to the Returns Request Form. You will then be contacted by a member of Maria Grachvogel staff to arrange a convenient time and pick up address. Kindly note, FedEx's business hours for pick ups are Monday-Friday 9am-5.30pm.
Submit your Returns Request and wait for a confirmation email, restating a summary of the items being returned, your unique Returns Number as well as the collection date.

5.1.2 International residents
Returns requests are completed online, so please take a moment to log in to your personal Maria Grachvogel online account. If you wish to return any goods, please initiate your online request within 7 days of receipt of your order. Upon receipt of your Returns Number, you will have 3 days to dispatch your shipment. Enclosed in your delivery is a FedEx airway bill with the return address filled in. There will also be enclosed any relevant commercial invoices or textile declaration forms that depending on the country will have to be filled in. Please note it will be your responsibility to then contact FedEx customer services to arrange a convenient pick up date and time. You are also responsible for paying for your return to the following address:

Maria Grachvogel Returns
162 Sloane Street
London
SW1X 9BS
UK

Until the return arrives back to Maria Grachvogel, you are responsible for any losses or damages incurred.

5.2. Refunds and Gift Returns
We strive to arrange for your refund within 14 days of the date of cancellation notice. All correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU).
If you have been given a gift that was ordered from and you wish to return to the Maria Grachvogel online store, we are unfortunately unable to give you the refunded money as refunds will only be credited to the purchaser. If you wish to make an exchange this must be done at the Maria Grachvogel flagship store on Sloane Street.

5.3. Faulty Goods
Maria Grachvogel prides itself on outstanding quality and design. We have an especially dedicated team who regularly conducts quality checks of stock and verify the good condition of products. If you for some reason suspect that you have received a product with some kind of flaw, we are however very keen to have a look at it ourselves. Please therefore return your product in the same way as stated above, free of charge so that we can assess, if proven flawed, and refund your card the full amount paid at purchase. In addition to this, we will refund the postage that you were charged when purchasing the item.

6. Product Care
Special care has been taken in assuring that the colour of all products on our website matches the real product colour as accurately as possible. As different computer resolutions may indicate slight variation in sharpness and clarity of the colours, we are unable to guarantee the exact product colour as seen on screen.

Where the garment is made from silk, slight variations in fabric and colour are due to the natural characteristics of the silk fibre. Subtle differences like these add to the garment's unique quality and beauty and should not be considered faults.
Our knitted products are hand crafted and each garment possesses unique variances. To uphold its shape and character, please fold the knitwear; do not hang. Be gentle to your garment and cautious near sharp objects or jewellery.

We further advise you to carefully read specific recommendations for dry cleaning, found on a tag inside each garment, making sure professional dry cleaners are aware of and can comply with the advised cleaning cycles and standards.

By taking greater care of your Maria Grachvogel products, you can ensure their longevity.