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Homepage > Terms & Conditions

Terms & Conditions

By accessing this website you agree to these terms and conditions. If you do not agree to them you may not use and access this website. Please read the terms and conditions carefully before placing any orders on mariagrachvogel.com.


When making a purchase you will be guided through the process of placing an order by a series of instructions on the Website. If you place an order, this will be your offer to purchase the items from us. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This is NOT an order confirmation or order acceptance from Maria Grachvogel, just a confirmation that we have received your request. We will be under no obligation to supply the products ordered. All orders are subject to acceptance and availability.

If items that you ordered are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order or by telephone. Unless we have notified you that we do not accept your order, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the items ordered by you.

We reserve the right not to accept your order if the item ordered is out of stock, the item does not satisfy our quality control standards, we are unable to obtain authorisation for your payment or if we identify a product or pricing error.

If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular item will always be available.

Please note that items in your shopping basket are not reserved and may be purchased by other customers.

Online Payment

Payment can be made securely online by Visa, Visa Electron, Master Card, American Express, Delta, or UK Maestro cards. Maestro credit cards are not accepted. The credit/debit card that is being used must be yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of your order.

All payments on Maria Grachvogel are processed via RBS worldpay payment processing service. Maria Grachvogel assumes no liability whatsoever for the availability and functionality of this service. Maria Grachvogel assumes no liability for any financial loss caused by the use of RBS worldpay. RBS worldpay complies with the Electronic Commerce Directive.

The following applies to all transactions that are carried out with Barclays electronically.

Prices and Delivery

All prices for items available via the website are in GBP and are inclusive of VAT at the applicable rate. At point of purchase VAT will be deducted from the subtotal if the delivery address stated is outside the EU.

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. Mariagrachvogel.com is not responsible for any delays caused by destination customs clearance processes.

Notification of Changes

Any changes to our privacy policy will be posted to this privacy statement, the homepage, and any other places we deem appropriate. Please check back frequently to see any updates or changes to our privacy policy.

Collection and Processing of Personal Data

Personal data is information that identifies you, e.g. your name, your address, e-mail or postal address. Maria Grachvogel only collects information when you volunteer it when registering your details for
online payment.

Use and Divulgence of Personal Data

Maria Grachvogel will use your personal data if you have agreed to receive emails when registering exclusively for purposes of marketing and to make your shopping experience as easy and as enjoyable as possible. Maria Grachvogel will neither sell your personal data to third parties nor market it elsewhere unless you give us permission to do so. The employees of Maria Grachvogel are duty-bound to respect the confidentiality of your data.

Freedom of Choice

You control the information you provide Maria Grachvogel about yourself. However, if you choose not to share your information with Maria Grachvogel, please be aware that you may be unable to access some of the areas of the web site such as online payment and will be impacting on the level of service we can provide you.

Automatically recorded information (non-personal data)

When you access the Maria Grachvogel website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our websites appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to third parties.


Cookies are tiny files that are temporarily stored on your hard disk, enabling our site to recognise your computer the next time you visit the Maria Grachvogel website. Cookies contain no personally identifiable data, so the protection of your privacy is ensured.

Depending on your settings, your Internet browser will automatically accept Cookies. However, you may change your browser settings at any time and choose to access the Maria Grachvogel website without accepting Cookies.


Maria Grachvogel employees trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. Your data is conscientiously protected from loss, destruction, distortion/falsification, manipulation and unauthorized access or unauthorized disclosure.


Maria Grachvogel strongly advises all parents and guardians to teach their children safe and responsible handling of personal data on the Internet. Minors should not transmit any personal data to the Maria Grachvogel website without the permission of their parents or guardians. Maria Grachvogel will never knowingly collect personal data from minors, or use it in any way, or disclose it to third parties without permission.

Links to other Websites

This statement on privacy protection applies for the www.mariagrachvogel.com homepage hosted by Maria Grachvogel. The web pages in this homepage may contain links to other providers within and outside the Maria Grachvogel website, to which this privacy protection statement does not extend. When you leave the Maria Grachvogel website, please be aware of and read the privacy statements of each and every website that collects personally identifiable information.

Right to information

If you have questions concerning our privacy policy or about your personal data and how it is collected and processed during your visit to the Maria Grachvogel Website, please feel free to contact our Privacy Protection representative, Stephanie Page on +44 207 245 9331.

Online Content

The author assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. The author shall be held harmless for any and all liability claims
against the author for material or intangible damage arising from the use or non-use of the information provided, or from the use of defective and incomplete information unless the author's intentional or grossly negligent fault is proven.

All content is subject to change without notice and is non-binding. The author expressly reserves the right to modify, supplement or delete parts of the pages or the entire content without prior
advance notice, or to suspend or terminate publication.

Referrals and Links

With respect to direct or indirect referrals to third-party Internet pages ("links") outside the author's area of responsibility, liability would come into force only if the author were aware of the content
and if he/she were reasonably and technically able to prevent the use of illegal content. The author therefore expressly declares that the respective linked pages were free from illegal content at the
time the links were placed.

The author has no influence whatsoever on the current or future design or on the content of the linked/connected pages. Therefore, the author shall be exculpated from any damages arising from
the content of any linked/connected pages that have been modified since the link has been placed.

The author has no influence whatsoever on the current or future design or on the content of the linked/connected pages. Therefore, the author shall be exculpated from any damages arising from
the content of any linked/connected pages that have bee
modified since the link has been placed.

This applies to any links and referrals placed within the company's Internet content as well as to postings or messages to guest books, discussion boards and mailing lists set up by the author.

Solely the provider of the page linked to shall be liable for illegal, defective or incomplete content and particularly for damage arising from the use or non-use of such information; the provider of the page merely linking to the respective publication shall not be held liable for any such damage.

Copyright and Trademark Law

The author endeavors to respect the copyright of any graphics, audio files, video sequences and texts used in all publications, to use self-created graphics, audio files, video sequences and texts, or
to make use of royalty-free graphics, audio files, video sequences and texts.

Any brands and trademarks named in the Internet content that may be protected by third-party rights are fully subject to the provisions of the currently applicable trademark law and the

Possessory rights of the respective registered owner. The simple mention shall not be interpreted as such that brands are not protected by third-party rights.

The author retains the copyright for any published objects that have been created by the author. The duplication or use of such graphics, audio files, video sequences and texts in other electronic or print publications is not permitted without the author's express approval.

Privacy Policy Statement

Protecting our users personal data is an important concern for our company. All of Maria Grachvogel web activities comply with European legislation and the GBDe Recommendations (linked to: http://www.gbde.org/) issued in September 2001. This privacy policy governs the treatment of the information Maria Grachvogel gathers on you when you visit this Web site.